Your browser does not allow storing cookies. We recommend enabling them.

SSH Tectia

Chapter 8 Troubleshooting SSH Tectia ConnectSecure

You can run SSH Tectia ConnectSecure in debug mode to gather information that is useful when troubleshooting any connection or authentication problems.

Do not leave SSH Tectia ConnectSecure running in debug mode unnecessarily. Debugging slows down the performance.

See Customer Support for information on accessing the SSH Tectia online support resources and contacting SSH Tectia Technical Support.

Before you contact SSH Tectia Technical Support, run the ssh-troubleshoot (ssh-troubleshoot.cmd on Windows) tool to collect necessary information on your system and the installed SSH Tectia products. This information will help in analysing the reported problems, as the Technical Support gets to know exact details about the environment where the SSH Tectia products are running. See instructions in Collecting System Information for Troubleshooting.


 

 
What to read next:

  • Reduce Secure Shell risk. Get to know the NIST 7966.



    The NISTIR 7966 guideline from the Computer Security Division of NIST is a direct call to action for organizations regardless of industry and is a mandate for the US Federal government.
    Download now
  • ISACA Practitioner Guide for SSH



    With contributions from practitioners, specialists and SSH.COM experts, the ISACA “SSH: Practitioner Considerations” guide is vital best practice from the compliance and audit community.
    Download now