Responsive global support services
Software maintenance and upgrades
All our support plans have defined Service Level Sgreements (SLAs) and include software maintenance. We pride ourselves on our reputation for high-quality, responsive support. The latest releases, minor updates and major version upgrades are available for download from your Customer Download Center.
Support services for free versions of SSH.COM software (e.g. PrivX Free) include access to a download center, FAQ and knowledge base articles, online manuals and community-based online support (via a Slack channel). While community online support is based on the community’s ability to support each other, SSH.COM personnel will monitor the channel and answer questions periodically. Join the PrivX community Slack channel here >
PrivX Free users looking for enhanced support can upgrade their plan to include SSH.COM Standard or Premium support options in the online shop. You can also contact enterprise sales.
SSH key management services
Our Professional Services division works with major enterprises to assess risk and compliance in vast SSH key environments and bring legacy SSH keys under control. We also help customers transition to the cloud and handle access management in hybrid and multi-cloud environments. For more information, see our professional services offerings.
For any other enquiries, such as help with support credentials or your support status, please use our contact form. We are always happy to help.