The exact operating system. Send the output of:

# uname -a

Also, describe if it is a hardened OS, or if there is any specialized configuration compared to a default installation.

Configuration directory listing:

# ls -al /var/opt/ssh-mgmt/server > ssh-mgmt-dir.txt

Configuration files from /var/opt/ssh-mgmt/server:

Erase the values from the fields db-password and db-key in the server-config.dat to keep the database credentials and encryption keys confidential.

Relevant syslog messages:

# cat /var/log/messages | grep ssh-mgmt > ssh-mgmt-messages.txt

Or replace the path /var/log/messages with /var/adm/messages or the correct path in your system.

(If requested separately by Tectia Support) The downloadable console output:

In the administration interface, go to Settings → Console and click Download. By default, this downloads basic stderr output of Tectia Manager.

The level of the console output gathered can be set in Settings → System Settings in the options:

The exact version and detailed description of the database installation.

Details of the sshmgmt user; send the output of command:

# id sshmgmt

Database library listings, for example:

# ls -al /opt/sshmgmtdb/SYBSsa8/lib/ > sybase_lib.txt

or

# ls -al /opt/sybase/SYBSsa8/lib/ > sybase_lib.txt

Oracle database library listing, for example:

# ls -al /opt/oracle/product/v92/lib/ > oracle_lib.txt

The exact operating system details. Also, describe if it is a hardened OS or if there is any specialized configuration compared to a default installation.

Configuration directory listing. For Unix Management Agent, the output of:

# ls -al /var/opt/ssh-mgmt/agent

For Windows Management Agent, the output of:

C:\>dir "C:\Program Files\SSH Communications Security\Tectia Manager\"

Relevant messages. Note that the location of the messages is system-dependent.

Unix syslog:

# cat /var/log/messages | grep ssh-mgmt > ssh-mgmt-messages.txt

Windows Event Log: