Symptom: The Management Server becomes slow in its responsiveness
Remedy: Check the memory consumption of the
ssh-mgmt-engine process. If it is close to the physical
memory of the Management Server host, try restarting the process. 512MB is the
recommended minimum memory for the Management Server host - additional physical
memory may improve performance.
Symptom: You are unable to access the Tectia Manager administration interface or it responds slowly.
Remedy: Improve memory usage and stability by making Management Server drop all "scan-product" messages (that is, product scan results) sent from the Management Agent in the case that a result already exists in the queue for the host.
In the Tectia Manager administration interface:
Alternatively, in the command line, run the following command as
# <server-root>/server/sbin/ssh-mgmt-engine --drop-all-scan-notifys
(By default, the installation root directory for the Management Server,
Symptom: The HTTP connection of the administration interface times out with error message: "The requested session does not exist"
Reason: Most propably the HTTP proxy in the environment has suddenly changed status, i.e. become either unavailable or available.
Symptom: Form fields get automatically filled in with faulty contents
Reason: Autocomplete of forms is disabled in the web-based administration interface. However, not all browsers respect this setting (e.g. Mozilla Form Manager, which also has problems with dynamic field names). Note that the browser password cache should be disabled manually.