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February 27, 2024

SSH PrivX Customer Satisfaction Soars: Strong NPS, Improved Competitiveness, and Faster Problem Solving

A recent customer satisfaction survey reveals exciting news. Our hard work is paying off!

We're proud to share the results.

NPS of 47

Customers are highly satisfied with the product and with SSH as a company. 47% would readily recommend us.

This score puts us well above the industry average.

Competitive Advantage Score up by 7 points to +21

We've gained a clear edge compared to competitors, excelling in ease of setup, simplicity, responsiveness, and continuous development. 

Change Capability Index up by 45 points

We're solving the challenges that our customers face faster, and we adapt more effectively, reflecting customers' valuable feedback. 

Future improvements based on customer feedback

Tanja Haapamäki from Seedi, who conducted the survey, highlights the "leapfrog" improvement in our Change Capability as a key takeaway. 

Even though the overall results are very good, our customers' desire for more collaboration and comprehensive solutions didn't go unnoticed. We're taking action to: 

  • Increase customer engagement: We're planning to collaborate more closely with our customers through more proactive outreach and communications about business opportunities together. 

  • Develop more holistic solutions: We're working on solution packages that address customers' evolving needs with comprehensive offerings, such as SSH Zero Trust Suite or Secure Collaboration Suite.


On this note, we'd like to thank all our customers for their continued trust and feedback. We're committed to exceeding your expectations and delivering cutting-edge cybersecurity solutions.

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Esa Tornikoski

Esa Tornikoski is Product Manager for PrivX and Crypto Auditor products. Esa joined SSH late 2017. Prior SSH he has been working in Product management roles at Telecom and IT security companies (Elisa, F-Secure and Siemens). He has a Master of Science degree in Computer Science from Lappeenranta University of...

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