All SSH Communications Security Support Plans include web access to the SSH Communications Security Support Site, including the Knowledge Base, the support case management system and the online documentation. The SSH Communications Security Support Site is your one-stop source for product information and technical support on the SSH Communications Security solution.
The convenient support case management tool allows you to log new support requests, check case status, and browse through your case history. A flexible reporting facility enables you to create statistical reports on your cases and your use of the SSH Communications Security Support Services. The case status is updated in real time, allowing you to easily follow the progress of the case. You are also automatically notified via e-mail whenever the status of your case changes.
The SSH Communications Security Knowledge Base provides access to the extensive information gathered from previously solved support cases, as well as to a comprehensive set of FAQ and how-to documents. The Knowledge Base is constantly updated to ensure that you have access to the most recent information.
All support plans include a software maintenance service that gives you access to the latest software fixes, minor updates or major version upgrades. You can download the newest SSH Communications Security product releases from the Customer Download Center. Immediate access to the newest releases ensures that you can keep your SSH Communications Security environment secure and functional at all times.
All product information including user manuals, release notes and white papers are available online.