Online Support

All SSH Communications Security Support Plans include web access to the SSH Communications Security Support Site, including the Knowledge Base, the support case management system and the online documentation. The SSH Communications Security Support Site is your one-stop source for product information and technical support on the SSH Communications Security solution.

Visit the Support Site

Case Management System

The convenient support case management tool allows you to log new support requests, check case status, and browse through your case history. A flexible reporting facility enables you to create statistical reports on your cases and your use of the SSH Communications Security Support Services. The case status is updated in real time, allowing you to easily follow the progress of the case. You are also automatically notified via e-mail whenever the status of your case changes.

Visit Our Case Management System

Knowledge Base

The SSH Communications Security Knowledge Base provides access to the extensive information gathered from previously solved support cases, as well as to a comprehensive set of FAQ and how-to documents. The Knowledge Base is constantly updated to ensure that you have access to the most recent information.

View Our Knowledge Base

Software Maintenance

All support plans include a software maintenance service that gives you access to the latest software fixes, minor updates or major version upgrades. You can download the newest SSH Communications Security product releases from the Customer Download Center. Immediate access to the newest releases ensures that you can keep your SSH Communications Security environment secure and functional at all times.

Visit Our Downloads Area


All product information including user manuals, release notes and white papers are available online.

Read Our Documentation

EULAs / Terms & Conditions

Standard Terms and Conditions for Delivery and Support Services that apply to your area, as well as End-User License Agreements that apply to the product(s) you are purchasing or have purchased, can be found below.

Visit Our Terms & Conditions Page