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SSH customer care and support

Our Customer Support team received a 6.7/7 CES Score (Customer Effort Score measures how easy it was for our customers to resolve their issues using our support services).
SSH Support Portal (for existing customers)
Protect mission-critical cloud systems without hindering productivity

SSH's support plans

We offer different levels of support services to deliver fast setup, smooth onboarding, and zero disruption. Our technical team has experience working in operations, engineering, and as security experts at some of the largest enterprises in the world.

NOTE: Standard and Premium 8x5 support for SSH Secure Collaboration products is provided based on Finland’s local business hours and is available in all regions based on Finland local time. Support is available Monday to Friday, from 09:00 to 17:00 (Finland time), excluding Finnish public holidays.

 

Standard

  • 8x5 support via email during business hours

  • < 2 business day first response time goal for critical issues

  • < 5 business day first response time goal for non-critical issues

  • 2 customer support contacts per organization

Premium 8x5

Everything in Standard, plus:

  • 8x5 support via email, phone or video during business hours

  • < 4 business hour first response time goal for critical issues

  • < 2 business day first response time goal for non-critical issues

  • 6 customer support contacts per organization

 

Enterprise 24x7

Everything in Standard and Premium 8x5, plus:

  • 24x7 support via email, phone, or video anytime, anywhere

  • < 4 hours first response time goal for critical issues

  • < 24-hour first response time goal for non-critical issues

 

Our support services for new and returning customers
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Software maintenance and upgrades

All our support plans have defined Service Level Agreements (SLAs) and include software maintenance. We pride ourselves on our reputation for high-quality, responsive support. The latest releases, minor updates and major version upgrades are available for download from the Customer Download Center.

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SSH key management services

Our Professional Services division works with major enterprises to assess risk and compliance in vast SSH key environments and bring legacy SSH keys under control. We also help customers transition to the cloud and handle access management in hybrid and multi-cloud environments. For more information, see our professional services offerings.

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License renewals

Renew your licenses and subscriptions by contacting us and our dedicated team.

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Manuals and guides

Get the latest manuals for SSH software.

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Contact us for more information on our products and pricing