Support when you need it

As the inventor of the Secure Shell protocol, our technical support team has the most extensive Secure Shell experience in the industry.

Download Our Support Data Sheet

We know that when you need expert support it is important to be able to reach out for assistance, especially for mission critical environments.

Fact of the matter is organizations that go it alone spend more time and money on trying to figure it out on their own than if they leveraged a team of experts. We provide a flexible suite of options, expertise and commitment that other commercial and open source developers simply don’t deliver.

Compare our support plans to determine what your organization needs

Standard

  • 8x5 online web support during business hours
  • < 2 business day response time goal for critical issues
  • < 5 business day response time goal for non-critical issues
  • 2 customer support contacts per organization

Premium 8x5

Everything included in Standard as well as:

  • 8x5 phone support during business hours
  • < 4 business hour response time goal for critical issues
  • < 2 business day response time goal for non-critical issues
  • 6 customer support contacts per organization

Premium 24x7

Everything included in Standard and Premium 8x5 as well as:

  • 24x7 phone support during business hours
  • < 2 business hour response time goal for critical issues
  • < 24 hour response time goal for non-critical issues

All support levels receive the following:

Software Upgrades

  • 24x7 Access to Major Releases &
    Maintenance Releases
  • Release Notifications

Online Support

  • Online Access
  • Case Management
  • Online Reporting
  • Online Downloads