SSH.COM support plans

We offer different levels of support service to deliver fast set up, smooth onboarding and zero disruption. Our technical team has worked in operations, engineering and as security experts at some of the largest enterprises in the world.

 

Compare support plans

Standard

  • 8x5 online web support during business hours

  • < 2 business day first response time goal for critical issues

  • < 5 business day first response time goal for non-critical issues

  • 2 customer support contacts per organization

Premium 8x5

Everything in Standard, plus:

  • 8x5 phone support during business hours

  • < 4 business hour first response time goal for critical issues

  • < 2 business day first response time goal for non-critical issues

  • 6 customer support contacts per organization

Premium 24x7

Everything in Standard and Premium 8x5, plus:

  • 24x7 phone support anytime, anywhere

  • < 4 hours first response time goal for critical issues

  • < 24-hour first response time goal for non-critical issues

Responsive global support services

Hourglass

Software maintenance and upgrades

All our support plans have defined Service Level Agreements (SLAs) and include software maintenance. We pride ourselves on our reputation for high-quality, responsive support. The latest releases, minor updates and major version upgrades are available for download from the Customer Download Center.

Priviledged-access-management

SSH Key management services

Our Professional Services division works with major enterprises to assess risk and compliance in vast SSH key environments and bring legacy SSH keys under control. We also help customers transition to the cloud and handle access management in hybrid and multi-cloud environments. For more information, see our professional services offerings.