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Introduction >>     Configuration >>     Connecting >>     Terminal Window >>     File Transfer >>     Toolbar Reference >>     Menu Reference >>         Configuring Menus >>         File_Menu>>         Edit Menu>>         Terminal Window View Menu Options>>         File Transfer View Menu Options>>         Operation Menu>>         Window Menu>>         Help Menu>>             Contents             Get Help On             SSH on the Web             Troubleshooting             Debugging             Import License File             About SSH Secure Shell for Workstations     Advanced Information >>     Troubleshooting >>     Appendices >>

Troubleshooting

Select the Troubleshooting option to display the Troubleshooting dialog. If you encounter problems when using SSH Secure Shell for Workstations, you can send a bug report by using the support web form at http://www.ssh.com/support. To make the support team's work easier, you should describe your system and the problem situation as carefully as possible. The Troubleshooting dialog helps you to achieve this.

Click the Copy to Clipboard button to copy the troubleshooting report on the Windows clipboard. You can then paste (Ctrl+V) the report into the support web form. But please describe your problem also in your own words - the Troubleshooting dialog cannot do that for you!

Figure : The Troubleshooting dialog.