The SSH Tectia Standard support plan offers a cost-effective way to access online support services and software maintenance services. The support plan suits customers who are satisfied with the web-based support and its response times. Please read the following document for more information on SSH Tectia Standard support plan.
- "Scope of Services" document for SSH Tectia Standard support plan
- Standard Service Terms and Conditions
- Service Plan Summary Table
Online Support
All SSH Tectia Support Plans include web access to the SSH Support Site, including the Knowledge Base, the support case management system, and the online documentation. The SSH Support Site is your one-stop source for product information and technical support on the SSH Tectia solution.
Knowledge Base
The Knowledge Base provides access to the extensive information gathered from previously solved cases, FAQ, and How-tos. It is also the place for downloading patches and other information related to the deployment of SSH products in your architecture. The database is constantly updated to ensure that the most recent information is available.
Case Management
The convenient case management tool allows you to log cases, check the case status, and search through your case history. Flexible reporting allows you to create statistics on your cases and usage of technical support. The case status is updated in real-time allowing you to verify where your case is being handled and when the expected resolution time is. You will also be automatically notified by e-mail if the status of your case changes.
Online Documentation
The product information is available online for convenient searches of the relevant sections that you require.
Software Maintenance Services
Stay up-to-date with the newest software releases, which you can conveniently download or have delivered to you. Receiving new upgrades, updates and software maintenance releases ensures that you will be using the latest bug-fix versions and have the added functionality for a successful usage in your enterprise.
For More Information
If you have any questions about this Support Service, please contact us by sending us a Sales Inquiry.
