The SSH Tectia Premium 24x7 support plan extends SSH Tectia Premium with a 24x7 phone support. The support plan is targeted for the most demanding customers whose business operations and/or applications are highly dependent on the proper functioning of SSH Tectia products. The support plan offers the fastest response times via phone contact. Support cases receive prioritized responses and escalations from expert support engineers. Regular customer contact is essential for reviewing the current cases, case history, and support requirements. SSH will conduct regular review meetings in order to ensure the highest customer satisfaction. The proactive approach will ensure that you receive the latest product information.
Please read the following documents for more information on SSH Tectia Premium 24x7 support plan. Log in to the Support system to submit a support request, search the Knowledge Base, or download patches. With constant availability, it is your one-stop source for information and technical support related to SSH products. The Knowledge Base provides access to the extensive information gathered from previously solved cases, FAQ, and How-tos. It is also the place for downloading patches and other information related to the deployment of SSH products in your architecture. The database is constantly updated to ensure that the most recent information is available. The convenient case management tool allows you to log cases, check the case status, and search through your case history. Flexible reporting allows you to create statistics on your cases and usage of technical support. The case status is updated in real-time allowing you to verify where your case is being handled and when the expected resolution time is. You will also be automatically notified by e-mail if the status of your case changes. The product information is available online for convenient searches of the relevant sections that you require. Stay up-to-date with the newest software releases, which you can conveniently download or have delivered to you. Receiving new upgrades, updates and software maintenance releases ensures that you will be using the latest bug-fix versions and have the added functionality for a successful usage in your enterprise. If you have any questions about this Support Service, please contact us by sending us a Sales Inquiry.
Online Support
Knowledge Base
Case Management
Online Documentation
Software Maintenance Services
For More Information
